WeвЂ™ve built a handy guide about how to always check your broadband performance with a few great recommendations to make certain youвЂ™re having the most from your own solution. It can be found by you right here: Checking your Virgin Media broadband performance.
let’s say IвЂ™m still maybe perhaps not pleased with the rates IвЂ™m getting? Imagine if IвЂ™m nevertheless perhaps maybe maybe not satisfied with the rates IвЂ™m getting?
Then you can find more advice and details of how to troubleshoot your connection here if youвЂ™re still not happy with your speeds.
Am I Able To report a rate problem in a store/kiosk that is retail? Could I report a speed problem in a store/kiosk that is retail?
Our stores that are retail kiosks arenвЂ™t in a position to assistance with rate associated faults. Rather, drop us a relative line on our ‘Contact Us’ page. Simply so that you know, our fault agents will have to perform checks to try and fix the fault, therefore youвЂ™ll have to be in the home with this.
directly to Cancel
How can I end my agreement without having to pay a early disconnection charge? How can I end my agreement without having to pay an earlier disconnection charge?
If youвЂ™re having rate problems and we also have actuallynвЂ™t had the oppertunity to correct things on our call about the problem with you, weвЂ™ll set up a few scheduled speed tests for your Hub, beginning on the day after you told us. You wonвЂ™t need to do any such thing вЂ“ however itвЂ™s well well well well worth understanding that weвЂ™ll only run these tests when we detect youвЂ™re perhaps maybe perhaps not utilising the connection for whatever else.
WeвЂ™ll inform you the outcomes as quickly as possible after weвЂ™ve completed the tests.
In the event that actual install speed you received to your Virgin Media Hub throughout the test duration falls below our вЂminimum fully guaranteed download speedвЂ™ for 3 times in a line (constantly or intermittently), weвЂ™ll confirm that thereвЂ™s a rate fault, and whenever we canвЂ™t fix the matter within thirty days of the report, you may well be qualified to keep us without having to pay an early on disconnection charges.
DonвЂ™t forget, our minimum guaranteed in full down load rate is your Virgin Media Hub, maybe maybe maybe not the product youвЂ™re WiFi that is using up up on. Even though utilizing a wired connection, some older products may not help our quickest rates.
WeвЂ™ll constantly contact you by e-mail at the conclusion regarding the 30-day duration to allow you to know whatвЂ™s occurring, and inquire you to definitely contact our customer support group to talk using your choices.
You can easily read more about closing your agreement in Section N associated with conditions and terms. Whenever we donвЂ™t give you the вЂminimum guaranteed in full download speedвЂ™ as put down above (i.e. we now have perhaps perhaps perhaps not remedied the rate issue within 1 month of one’s notifying us or we can not deal with the situation) then weвЂ™ll offer the chance to end your agreement instantly, with no disconnection fee that is early. In excellent circumstances (for instance where you cancel technician visits or appointments that are miss we might expand the thirty days but weвЂ™ll always talk about this with you beforehand.
whenever can I be understand if I’m able to end my agreement without having to pay very early disconnection charges? Whenever can I be understand if i could end my agreement without having to pay disconnection that is early?
When you report a speed problem to us, weвЂ™ll perform checks to attempt to fix the fault. You ought to keep your Virgin Media Hub plugged in, switched on and set to allow us to have speed information from this, which can help us diagnose any issues. WeвЂ™ll help keep you informed each step of this means and within 1 month of you reporting the rate problem to us, weвЂ™ll tell you whether weвЂ™ve found a rate problem, of course weвЂ™ve been in a position to repair it. In 30 days, weвЂ™ll give you the right to end your contract without paying an early disconnection fee if we havenвЂ™t been able to sort it.
Do i need to end my agreement? Do i must end my agreement?
No, of program perhaps maybe not! We want one to remain. If you opt to stick with us, there might be various other choices accessible to you, which weвЂ™ll discuss at that time.
the length of time do i need to simply simply just take my right up to get rid of my agreement without spending an early on disconnection charge? Just how long do i need to simply just just simply take up my right to get rid of my agreement without having to pay an earlier disconnection cost?
You have got thirty days through the time we compose to verify your directly to end your contract without having to pay an early on disconnection charge, either to just take the offer up or select an alternative. Following this, your straight to end your agreement without having to pay a disconnection that is early will expire.
You but are still experiencing speed problems, you should contact us again via the contact us page if youвЂ™ve allowed your right to cancel to expire and havenвЂ™t taken up any other option weвЂ™ve offered.